Customer Service Executive - Anjunadeep specialist

  • Mainstage Festivals
  • Ministry of Sound, Gaunt Street, London, UK
  • Aug 13, 2019
Full time Customer Service

Job Description

About Mainstage 

Mainstage Festivals is the market leader in overseas festivals. From Snowboxx, our 5000 person festival in the French Alps to Kala, a much acclaimed new dance music festival on the Albanian Riviera, and Anjunadeep presents: Explorations, a festival with our partners Anjunadeep.  

Mainstage Festivals operates both the travel and the festival, delivering every aspect of the holiday and festival for our guests. The company operation spans across festival marketing, travel operations, festival delivery and creative production. 

About Anjunadeep 

Anjunadeep is an independent record label based in London, founded in 2005 by Above & Beyond and James Grant. Having begun life as an outlet for the deeper and more progressive end of the trio’s DJ sets, the label has grown into one of the dance music world’s most respected imprints.

Artists to have come through the Anjunadeep ranks include Dusky, Yotto, Cubicolor, Lane 8 and Croquet Club and the label has built a reputation as an A&R hotbed. As well as the iTunes chart topping compilation series mixed by James Grant and Jody Wisternoff, Anjunadeep has released acclaimed artist albums from the likes of Moon Boots, Way Out West, Dusky and Lane 8. 

Over its nearly 15 years and 350+ releases, the sound of the label has evolved, but while the BPMs may have slowed, the mission statement of Anjunadeep has remained the same - to release timeless, soulful and melodic electronic music.

About the role

To deliver exceptional events, we need to provide customers with high quality customer service. We like to look after our customers and provide them answers to queries as early as possible, along with on demand requests such as live chats and phone calls.

This all requires someone who can be the voice of the company, able to understand both the festivals themselves and the needs of the customer. 

This role will specialise in Anjunadeep presents: Explorations, our newest event, which launched in 2019 and is set for a huge 2020. The fans are hugely important and are also huge advocates of the events: we are looking for an individual who knows or who can get to know the brand and represent it within our team. The fans will come from all corners of the earth to get to the event and so require a number of additional services from us, requiring dedicated attention. 

Who we need

We are looking for a bright, driven and hard working Customer Service Executive who is able to operate the customer service and run the area to its greatest potential. 

You will be working underneath the Customer Service Manager, who will train you and assist on all of the more specialised aspects of customer service. 

Responsibilities

Customer Service Operation

  • Provision of high quality customer service and key customer liaison - for most of the year you will be the primary individual on the phone and on emails and as such we are looking for high quality in these areas
  • Lead conversion and sales focus
  • Monitoring all channels and platforms

Brand specialisation

  • Getting to know the brand and representing it within the team
  • Research of additional requirements for non-EU guests
  • Creating links with embassies
  • Visa assistance
  • Key liaison between Anjunadeep’s social media team and Mainstage

At Event Customer Service

  • Key role of brand representation and specialised service at the info point 

Who we are looking for 

  • Excellent organisational skills 
  • Passion and positive attitude 
  • Exceptional communication skills 
  • Fast learner and able to work at pace and under pressure 
  • Patience and empathy 
  • Numerical skills and familiarity with spreadsheets 

Other information 

£17k-20k p.a. dependent on experience