Ticketing Account Manager - Barcelona

  • Resident Advisor
  • Barcelona, Spain
  • Sep 23, 2019
Full time Account Management Customer Service Ticketing

Job Description

Resident Advisor (RA) exists to support local scenes and connect the global electronic music community. Founded in 2001, we are staffed by 70, based in 6 offices around the world, and read by more than 4 million people a month.

We are looking for a Ticketing Account Manager. While this role will interact with the global ticketing team on a daily basis, it retains a core Barcelona and Continental Europe focus to ensure we maintain our growth and industry-leading service levels in one of our most important regions.


Key Responsibilities:

  • A lead Account Manager for key clients in Barcelona and continental Europe
  • Responsible for delivering the RA Ticketing Strategy in Barcelona and continental Europe
  • Responsible for meeting client growth targets in Barcelona and continental Europe  
  • Thorough research identify new opportunities and pitch for new business
  • Meet with promoters to share knowledge about new/existing RA products
  • Regular check-ins with promoters via email, phone calls and face to face meetings
  • Maintain existing relationships with key partners in Barcelona and continental Europe
  • Ensure that we continue deliver best-in-class customer and client support
  • Coordinate and assist in event announcements and on-sales for clients
  • Provide best practise advice to partners to aid them in managing/promoting events
  • Work with departments to ensure we successfully deliver a 360 solution for partners
  • Actively contribute to idea generation that supports our continental Europe audience and brand development

Who we're looking for:

  • Track record of effective communication, both personal and digital
  • 2+ years account management / sales experience
  • Effective information management
  • Ability to win new business and bring on new partners
  • Confident presentation ability to small and large groups
  • Embedded within local scene
  • A passion and understanding of electronic music culture is fundamental
  • Fluent in Spanish
  • Fluency in Catalan, a bonus

Our Values:

  • Our passion is our profession.
  • We are independent and we support independence.
  • We support local scenes.
  • We treat dance music as an art form.
  • We champion the values of acceptance that underpin dance music culture.
  • We care about the past, present and future of electronic music.
  • We choose honesty over gain.
  • We're always front left.