6 jobs found

TuneCore is seeking a proactive and detail-oriented Fraud Prevention Specialist to join our Content & Rights Operations team. In this role, you will be responsible for investigating accounts for suspicious activity, monitoring streaming and download reports for abuse, reviewing revenue withdrawals, and engaging directly with clients to minimize fraudulent activities. Your efforts will help ensure the integrity of our platform and protect our artists and users. Key Responsibilities: Account Review & Approval: Assess and approve or reject customer withdrawal requests, identifying any suspicious or malicious activity. Fraud Investigation: Research patterns and investigate potential instances of fraud or unauthorized activity; report findings to management. Customer Communication: Reach out to customers via email and phone regarding suspicious activity, providing clarity and support. Trend Analysis: Identify and analyze trends related to streaming abuse and...

As an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing India market : - Answer customer emails, DMs, and phone calls to help artists distribute their music, and to use other TuneCore services - Resolve issues and questions customers have about TuneCore products and services - Work within TuneCore’s administrative system to update and correct account issues; cancel account content as needed - Product account management - Provide reporting on customer and product issues - Work with a team on special projects as needed - Report technical and communication issues in order to better service TuneCore artists - Perform other duties as assigned by management Qualifications Fluent in English and proficient in any 2 of the following languages: Hindi, Punjabi, Gujarati, Marathi, Tamil,...

As part of its Content Operations business, Believe's TuneCore Service is currently looking for a Content Quality Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of TuneCore which includes: Reviewing the content(Metadata++) as per the store guidelines submitted by the artist Ensure Quality checks for all responses of tickets (mails and responses) to the TuneCore artists which is done via Zendesk software. Ensure to improve the Ticket satisfaction score and rating that is done for the artists. Ensure proper coordination with the central team of Believe and TuneCore for the release validation process. Ensure on time customer support for all the client in TC with relevant solutions following the SLA. Research and find patterns to prevent unsatisfied rating and activity of Zendesk ticketed replies to the...

As part of its Content Operations business, Believe Distribution Services is currently looking for a Content Specialist for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of APAC which includes: • Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given) • Check and verify all metadata submitted by labels and artists • Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases • Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases • Ensure proper coordination with the central team of Believe for the release validation process Qualifications Bachelor’s degree. Strong...

We are building a nimble, passionate team that loves music and thrives in a fast-paced, creator-driven environment.  1. Objective of the role:  Reporting to the Head of Label Catalogue Business, the role requires one to lead the strategizing, planning, and execution of the digital marketing roadmap across all existing, future acquired music catalogues and front-line releases.   The role is responsible for meeting digital revenue targets is focused on growing the overall brand presence through optimization, strategic digital campaigning and execution.   2. Key Responsibilities:  2.1 Strategy & Planning:  Design and implement digital marketing strategies for all existing and upcoming assets/labels (catalogue & frontline - across various languages) with the objective to meet revenue targets.  Oversee annual and quarterly marketing calendars for digital campaigns, launches, and activations.   Define KPIs and success metrics aligned with catalogue...

Missions : You will be in charge of managing the secretarial and legal matters of the affiliated companies of the Believe Group in India, mostly in Contract, IP law and Companies Act. You will ensure the Group’s templates of contract and the Group’s processes are applied. The role will have a bifurcation 70:30 ratio, with 70% dedicated to legal and 30% towards company secretary.   In practical terms, your tasks and responsibilities shall be: corporate matters such as preparing agendas and papers for board meetings, committees, and annual general meetings (AGMs/EGMs), convene and service AGMs, take minutes, draft resolutions, and lodge required forms and annual returns with appropriate departments, maintain statutory books, including registers of members, directors, paying dividends to shareholders and manage share option schemes internal compliances as per Indian Company Laws, FEMA Laws liaise with external regulators and advisers such as lawyers, consultants and auditors...